Business Analyst - Global Commercial Analytics

Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At Hex. Digital, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.

D. Power for seven consecutive years. A career at Hex. Digital is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Global Commercial and Merchant Analytics (GCMA) team is part of the steeply growing Enterprise Digital Analytics (EDA) group within Hex.

Digital. EDA is the analytical engine for Global Commercial Payments and is instrumental in accelerating growth momentum, increasing profitability and powering up our value proposition are key objectives for the organization. GCMA is responsible for targeting, acquiring, engaging and retaining commercial customers over online and offline channels and delivering world-class analytics, insights and data products for the Global Commercial Services and Global Merchant Services.

In this role, you will be challenged with designing and creating world class prospect/customer marketing analytics in a very strong partnership with business partners internal to AXP as well as external data vendors. The person will perform data analysis, modeling, synthesize conclusions, communicate and present recommendations to partners.

The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service’s business at Hex. Digital. The role would involve working on either Customer or Prospect side. Prospect Analytics would involve optimizing the targeting strategies. Customer Analytics would involve optimizing the cross-sell efforts, spend enablement and retention efforts.

A very strong focus of this role would be machine learning and data science.

Key Responsibilities include

• Support and enable the Global Marketing Organization with actionable, insightful analytical solutions to drive business performance
• Partner with functional leaders, Strategic Business Partners and Senior leaders
• Drive Automation and ongoing refinement of analytical frameworks
• Drive execution of ideas and results •Work closely with Marketing Managers/Stakeholders to create and implement new analytical solutions Qualifications  Master’s degree in quantitative discipline (e.g. Statistics, Math, or Economics / MBA) and/or Engineering  Knowledge of SAS is mandatory, exposure to Big Data technologies like R, HIVE a plus  Hands on exposure to Statistical Analysis (Forecasting, Modeling, Optimization techniques)  Ability to work in a high-pressure environment with minimal errors  Strong ability to formulate and communicate strategies in a clear, compelling way  Exceptional strategic and analytical thinking  Should be comfortable with flexible shift timings ReqID: 18013939 Schedule (Full-Time/Part-Time): Full-time