Hotel & Spa Receptionist

Hotel & Spa Receptionist Ardencote Manor

• Hiddenwell | Luxury Wellness Retreat Full-Time & Part Time Opportunities| Permanent Estimated Start Date: 29 December 2026 About the Role We are looking for friendly, enthusiastic and guest-focused Hotel & Spa Receptionists to join our Front of House team and help create exceptional experiences for every guest As a Hotel & Spa Receptionist, you'll be the welcoming face of our hotel and spa, ensuring every guest receives a warm welcome and a seamless experience from arrival to departure Whether you're checking in guests, arranging spa treatments or recommending unforgettable experiences, you'll play a key role in delivering our five-star service standards and creating memorable moments What You'll Be Doing Welcoming hotel and spa guests with warmth, professionalism and a genuine smile Managing hotel and spa check-ins, check-outs and guest enquiries Handling bedroom, spa treatment, restaurant and activity bookings Providing expert information about our facilities, treatments and experiences Promoting and upselling spa treatments, products, packages and dining experiences Processing payments and maintaining accurate guest records Responding to guest requests and resolving concerns professionally Working closely with Spa, Housekeeping and other departments to ensure a seamless guest experience Ensuring reception areas are welcoming, organised and beautifully presented Going above and beyond to create memorable guest experiences What We're Looking For At least 1 year's experience in a customer service role A genuine passion for hospitality and delivering outstanding guest service Excellent communication and interpersonal skills A friendly, positive and professional approach Excellent organisational skills and the ability to multitask in a busy environment Confidence using computers and booking systems A proactive attitude with a natural ability to anticipate guest needs Flexibility to work shifts, including mornings, evenings, weekends and bank holidays It Would Be Great If You Also Have: Previous hotel, spa or hospitality reception experience Experience using hotel or spa booking systems Confidence in sales, upselling or recommending products and experiences Why Join Us? At Ardencote, we believe exceptional hospitality starts with a warm welcome and the little touches that make every guest feel special You'll be joining a passionate and supportive team where you'll have the opportunity to develop your skills, grow your career and play an important role in creating unforgettable guest experiences Additional Information Full-Time & Part-Time – working between 15 – 37.5 hours per week Working between a 2 - 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required £12.71 per hour Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to offer visa sponsorship now or in the future for this position What We Offer Complimentary Spa Day on work anniversaries at any of our company spas Complimentary use of leisure and spa facilities Access to the Employee Assistance Program 30% discount on overnight stays and spa days Discounts on food, drink and retail across our venues Pension scheme Free Parking Refer-a-Friend scheme Excellent Induction and training programme Perkbox Online benefits and discounts On-line Doctor support (appointments/prescriptions) A fun, supportive and inclusive work environment with loads of development opportunities If you're a people person who loves making others feel welcome and thrives in a busy, guest-focused environment, we'd love to hear from you! Apply today and become part of our Front of House team!