Body Shop Manager

Job Details: Job Location: Russ Darrow Waukesha Mitsubishi

• Waukesha, WI, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, The Darrow Difference is the foundation of our success – and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees. Summary An auto dealership body shop manager oversees all collision repair operations, manages staff, handles insurance and customer relations, and drives departmental profitability and safety compliance.

Key Responsibilities

Oversee daily shop operations, schedule repair jobs, monitor workflow, and ensure timely vehicle delivery. Estimating & Insurance Coordination: Write accurate repair estimates and build strong working relationships with insurance adjusters to negotiate claims and supplemental work. Staff Supervision & Training: Hire, train, motivate, and supervise technicians, painters, and front-office personnel, fostering technical growth and adherence to OEM repair procedures.

Quality Control & Safety: Conduct final and in-process inspections to verify structural safety and paint perfection, while ensuring strict compliance with OSHA and hazardous waste disposal regulations. Financial & Budget Administration: Set and manage departmental operating budgets, track productivity, monitor parts consumption, and control accounts receivable to maximize profitability.

Customer Service: Address customer inquiries and resolve complaints promptly according to dealership guidelines to foster repeat and referral business.

What We Offer

We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.

No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over six decades of success, our experienced management teams will provide comprehensive training and support from day one. If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!!

Benefits

Competitive Compensation Plans Full Benefits Package Medical, Dental & Vision 401k with Company Match HSA with Company Contribution PTO from day one!! Growth and Advancement Opportunities Qualifications: Qualifications & Skills Experience: Several years of hands-on collision repair experience combined with prior supervisory or estimating background.

Technical Knowledge: Deep understanding of structural/non-structural repair, refinishing technology, and access to OEM repair databases (like Alldata). Certifications: Industry credentials such as I-CAR Professional Development Program designations or ASE collision certifications are strongly preferred. CCC1 estimating software.

CDK experience. Soft Skills: Strong leadership, communication, problem-solving, and conflict-resolution abilities.