Patient Coordinator

Job Details: Level: Entry, Position Type: Full Time, Salary Range: $17.50 - $19.00Hourly, Job Shift: Day, Full-time Opening: 40 hours/week Scheduled Shifts: Monday

• Friday, optional Saturday (1/2 day) shifts available Scheduled Hours: 8-hour shifts with 30-minute lunch break, variable start times (example: 7:15am-3:45pm, 7:45am-4:15pm, etc.) Office Location: one of our 4 offices in the Richmond area (West End, Short Pump, Mechanicsville, or Midlothian) **We strive to accommodate individual location preferences while meeting the needs of our practice and patients. Initial training locations are based on trainer availability. Summary: Follows call center and front desk procedures by assisting patients with appointment scheduling, check-in, and check-out.

Essential Duties and Responsibilities

include the following. Other duties may be assigned. Greets patients and visitors in a prompt, courteous, and helpful manner. Check in patients, verifies and updates insurance and demographic information in the computer. Scans insurance cards, HIPAA and other documents, and attaches to patient database. Generates PIN and sends secure message to patient for portal registration.

Schedules, coordinates, and reschedules patient appointments on the telephone, patient portal, or during check-out procedures. Answers telephones, screens calls, takes messages, transfers to appropriate voicemail or provides necessary information. Assists patients in navigation of patient portal. Demonstrates efficient navigation of Electronic Medical Record and pertinent electronic applications.

Advises Business Office concerning patients with collection status. Collects insurance co-payments/co-insurance, self-pay payments, budget agreement payments, and account balances. Issues receipts and/or Self-pay agreements. Clarifies charges incurred and the insurance/billing processes. Reviews orders for completeness and accuracy.

Maintains security procedures for money handling during the day; balances payment log against money received. Compiles OB folders and other patient educational materials. Maintains adequate inventory of necessary forms and supplies. Attends required meetings. Complies with Virginia Women's Center’s policies and procedures.

Follows guidelines required by HIPAA, OSHA regulations, and Red Flags Rule. Maintains appropriate attendance and punctuality as defined by Virginia Women's Center's policies.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education, Experience and/or Licensure High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience Knowledge, Skills and Abilities Knowledge of receptionist tasks, office procedures, paperwork Knowledge of customer service concepts and office policies Knowledge of office cash payment policies and procedures Knowledge of grammar, spelling, and punctuation to type patient information Skill in operating a keyboard, fax, photocopy machine, and scanner Skill in answering the telephone in a pleasant and helpful manner Skill in maintaining departmental quality assurance and quality control standards Ability to stay current with numerous changing insurance company policies Ability to communicate with patients to ascertain patient information and scheduling needs Ability to organize and prioritize tasks effectively Ability to speak clearly and concisely Ability to read, understand, and follow oral and written instruction Ability to establish and maintain effective working relationships with patients, employees, and the public Ability to maintain the strictest of patient confidentiality Ability to react calmly and effectively in emergency situations Ability to type 30 words per minute Accuracy in computer data entry and recording telephone messages Physical Demands Sitting for 7-8 hours/day.

Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Work Environment Work is performed in an office environment. Involves frequent telephone contact with patients. May be stressful at times.

What we offer

Benefits

& Rewards A service-centered culture reflecting a strong work-ethic and caring, compassionate team members Competitive compensation and growth opportunities Health, dental, and vision insurance Health savings accounts (HSA) and flex spending accounts (FSA) 401k plan with employer contributions and match Paid time off and paid holidays Life insurance both employer-paid and voluntary Critical illness and accident insurance Annual employer contribution toward uniforms/scrubs Employer paid long-term disability benefits and comprehensive employee assistance program A variety of discount programs offered to employees Employee referral bonus and peer recognition programs Company-sponsored FUN events and community volunteer opportunities Virginia Women's Center is a full-service women's health care practice specializing in gynecology, obstetrics, urogynecology, weight and wellness, high-risk obstetrics, obstetrical genetic counseling, breast health/mammography, bone and mental health services, ultrasound, and surgeries and procedures.

Living Our Values We put patients first. Every single interaction matters Communicate with compassion We embrace change. Adapt to the fast pace of women's healthcare Seek new perspectives and information We play as a team. Together, we make a difference Believe the best in each other We work to be better. Challenges are opportunities to be better Contribute to our shared purpose If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Virginia Women's Center, please contact our HR Department at (804) 288-4084.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, marital status, ancestry, military or veteran status, or any other characteristic or status protected by law. We do not tolerate discrimination or harassment in the workplace.