Director of Quality Improvement

Liberty Resources is seeking a Director of Quality Improvement.

Position Summary

The Director of Quality Improvement serves as the organization's leader for quality improvement, organizational performance, and operational excellence. Acting as an internal consultant and strategic partner to executive and operational leadership, this position conducts comprehensive assessments of programs, services, and operational processes to identify opportunities that improve quality, compliance, efficiency, client outcomes, and organizational performance.

The Director leads enterprise-wide improvement initiatives, strengthens leadership capability, promotes data-informed decision-making, and advances a culture of continuous improvement across the organization.

Responsibilities

1. Develop and implement a written annual organization-wide quality improvement plan aligned with organizational goals and strategic priorities, identifying priorities, baseline performance, measurable goals, accountable leaders, and reporting schedules. Evaluate progress semi-annually and update the plan as needed.. Direct and maintain the organization’s adopted quality framework, including a comprehensive semi-annual review and written report on framework adoption and progress. Translate performance data into clear findings and actionable recommendations for the agency and its leaders, and establish and drive reporting schedules to support accountability and continuous improvement.
2. Evaluate organizational performance through operational reviews, data analysis, and quality assessments, translating findings into actionable recommendations that strengthen accountability, continuous improvement, and an organization-wide culture of quality.
3. Lead multidisciplinary improvement initiatives that enhance efficiency, effectiveness, quality outcomes, and participate in designing, implementing and evaluating improvements to the client experience.
4. Drive improvement projects, with specific focus on lean methodology.
5. Analyze organizational processes, systems, workflows, and performance metrics to identify risks, barriers, and opportunities for improvement.
6. Utilize quality improvement methodologies to drive sustainable operational and organizational change.
7. Partner with IT, HIT, other support services and program leadership to develop and monitor performance indicators, dashboards, scorecards, and outcome measures that support strategic decision-making.
8. Partner with leadership to strengthen performance management, accountability, and continuous improvement capabilities. Support program leaders in evaluating the effectiveness of corrective and preventive actions, identifying barriers to sustained improvement, and escalating unresolved concerns to appropriate leadership.
9. Facilitate organizational transformation and change management initiatives.
10. Collaborate with Quality Assurance, Compliance, Operations, Human Resources, and Clinical Leadership to improve organizational performance and quality outcomes.
11. Provide leadership and direction for Quality Improvement staff and activities.
12. Prepare and present executive-level analyses, recommendations, and reports regarding organizational performance and quality improvement efforts.

Qualifications

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Business Administration, Quality Management, Organizational Leadership, Project Management or a related field required.
• Master’s degree preferred.
• Minimum of seven years of progressive leadership experience in healthcare quality improvement, organizational performance, operational excellence, accreditation, or performance management.
• Demonstrated experience leading multidisciplinary and complex organizational improvement initiatives in behavioral health, human services, or integrated healthcare settings strongly preferred.
• Demonstrated experience with influencing leaders without direct supervisory authority.
• Professional certifications such as Certified Professional in Healthcare Quality (CPHQ), Lean Six Sigma Green Belt or Black Belt, Project Management Professional (PMP), Certified Professional in Patient Safety (CPPS), or equivalent are preferred.

About Us

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Salary range: $85,000 to $95,000 Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Welcome to Wholehearted Health! Liberty Resources is an Equal Opportunity Employer.