Regional Service Technician Coatings

Job Summary

Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long-term customer success through hands-on support, troubleshooting, and education. Key Responsibility Equipment Installation & Customer Training Lead installation of plural component spray equipment Prepare customers for installation (booth, power, air, materials) Train customers on: Equipment operation and maintenance Proper coating application per TDS and specifications Surface preparation requirements Provide all required technical documentation Application Demonstrations & Trials Conduct product demonstrations and field trials Partner with Sales to ensure successful evaluations Communicate product performance, chemistry, and advantages Troubleshooting & Failure Analysis Perform root cause analysis of coating failures Identify issues related to: Application technique Equipment setup Surface preparation Provide corrective actions and best practice recommendations Customer Support & Service Provide ongoing technical support: On-site service and repairs Phone support through UL technical call center Conduct periodic customer visits Deliver ongoing training on application and equipment Cross-Functional Support Support internal teams as needed: Sales Product Development GFX Lab Line-X Qualifications Education Minimum Required: High school diploma or equivalent Relevant field experience Preferred: Certifications AMPP (SSPC/NACE), PDA Experience Minimum Required: 4+ years in protective coatings, polyurea/polyurethane, or related field Hands-on experience with plural component spray equipment (Graco preferred) Job Specific Skills Minimum Required: Strong working knowledge of: Polyurea and polyurethane coating systems Surface preparation standards and impact on coating performance Hands-on experience with: Plural component spray equipment (Graco XP, Reactor, etc.)

Spray gun operation, rebuild, and troubleshooting Ability to: Diagnose and resolve field issues related to: Equipment function Material processing Application technique Perform root cause analysis on coating failures Train customers in both classroom and hands-on environments Technical understanding of: Basic hydraulics and pressure systems Electrical components and controls in spray equipment Strong communication skills: Ability to explain complex technical topics to customers Provide clear, actionable guidance in high-pressure situations Organizational and work style: Highly detail-oriented Able to manage multiple projects and travel schedules Works effectively independently and within a team Preferred: Certifications: AMPP (SSPC/NACE) PDA or AAMP Experience with: High-pressure coating application in industrial environments Failure analysis reporting and documentation Familiarity with: Industry standards (ASTM, AMPP, SSPC) Coating specifications and inspection methods Communication & Working Relationships Internal: Technical Services Sales Innovation / R&D External: New and existing customers.

Working Conditions Frequent travel (estimated 50–75%) Combination of field and office environments Exposure to: Industrial coatings (polyurea, primers, solvents) Equipment operation environments Physical requirements: Standing, lifting, and working in shop/field conditions