Field Desktop Support Tech- Bilingual in English and Korean

Field Desktop Support Tech- Bilingual in English and Korean Location: Atlanta, GA - 5 days onsite Responsibilities: Desktop support experience- troubleshooting, configuration, software installation Experience with ticketing system Review onboarding requests, review tickets and document issues Adept at M365, Windows, Active Directory, ticketing systems Provide troubleshooting and support to end users on a variety of issues- incidents and problems Provide technical assistance to the customer (Examples)

• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity Set up equipment for employee use Image computers using a variety of methods Install and perform minor repairs to computers and peripheral equipment within the office premises Experience: Minimum 3 years of experience in software, hardware, and network Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365 Experience with of Windows, M365, PC and Printer configuration Strong customer service skills, detail oriented, and deadline driven Strong communication skills and client interfacing skills Enthusiastic and willing to take initiative Bilingual in English and Korean is a must