Technology Coordinator

What You’ll Do: Support a wide variety of clients and systems while championing our PEOPLE FIRST mission. No robots or automated messaging systems here. Welcome our clients’ new hires by creating user accounts for all of the systems they need for their role, setting up and sending out their company issued device, and making sure they have all the tech they need on their first day of work Offboard our clients’ departing employees by cutting off their access to tools at the right time, ensuring company data is stored safely, and making sure their device makes it back to inventory, cleanly wiped and ready to be redeployed Provision and deprovision access across a large range of tools on a request basis, making sure to verify with established points of contact that the right person has the right level of access Manage our client’s device inventory including both Macs and PC’s.

This includes removing data, installing software, keeping meticulous client-facing records of what is currently deployed and who it belongs to as devices are shipped to and from our office Perceive all requests under a lens of security, and be familiar with SOC2 requirements in order to help our clients maintain compliance Help new clients create an on and offboarding procedure that meets their unique needs Work with our clients’ stakeholders to continually update and finetune their on and offboarding processes, and document these measures so that your teammates can easily replicate those directions Communicate enthusiastically with users and stakeholders in a way that delivers the point, but is not overly tech-y Provide memorable customer service to our clients via our ticketing system and occasionally through in-person onsite visits when required Collaborate with your team to help us continually innovate on and improve our x.

Boarding process as we grow and scale our business Work alongside a vibrant and supportive team of IT professionals with unique backgrounds who are passionate about delivering the best IT experience on the market today Work primarily in our Ri. No Denver office with a time-flexible Monday-Friday schedule. Very infrequent weekend availability is required.

Who You Are

You have a genuine respect and passion for helping others You are a firm believer that you will never stop learning You have absolutely no problem diving into the deep end of cold swimming pools, both literally and figuratively Precision, detail, and follow-through are three of your favorite things You want to set camp at the intersection of humanity and technology and show the one side that the other ain’t so bad You love words.

You have a gift for communication. People learn this when you talk to them or when they read your writing You’ve caught yourself on more than one occasion wondering about a career in technology or business operations at a super cool tech company but didn’t know where to start Bonus Points if you have experience with Atlassian products including Jira and Confluence Mac and PC OSs Google Workspace Admin Microsoft 365 Slack Admin Crowdstrike Falcon MDM’s such as Addigy, Ninja, Hexnode, Jamf, Kandji, etc.

Salary $40,000 - $80,000 per year