Shift Leader

Starbucks Shift Supervisor Location: Licensed Starbucks at St. Michael Medical Center in Silverdale, Washington Position Summary The Shift Supervisor leads day-to-day café operations when the manager or Assistant Manager is not directing the floor. This person sets the pace for service, deploys the team, protects food-safety and cash-handling standards, and coaches baristas in real time.

The position requires steady judgment and professional communication in a fast-moving hospital environment. Leadership and Operations Responsibilities Lead opening, mid, or closing operations and assign positions, breaks, checklists, cleaning, preparation, and restocking based on business needs. Maintain required coverage and ensure meal and rest breaks are provided on time.

Escalate coverage problems before a break is missed. Coach baristas on beverage quality, speed, customer connection, food safety, attendance, and established café procedures. Model respectful leadership, address behavior promptly, and document or report performance concerns without arguing on the floor. Resolve routine customer concerns and escalate serious complaints, safety concerns, medical incidents, or security issues.

Complete assigned cash-management duties, till counts, safe procedures, deposits, and required shift documentation accurately. Verify food dating, product rotation, box markings, pulls, freezer counts, inventory entries, waste records, and required shift photos. Monitor product and equipment conditions and communicate shortages, maintenance needs, or operational risks quickly.

Support training and reinforce Starbucks recipes, routines, and floor expectations.

Qualifications

Previous barista, food-service, retail, or team-lead experience is preferred. Strong communication, organization, problem-solving, and customer-recovery skills. Able to give clear direction, accept feedback, hold partners accountable respectfully, and exercise sound judgment. Comfortable with cash handling, food safety, inventory routines, and written shift documentation.

Available for early mornings, weekdays, weekends, and holidays based on café needs. Able to stand for extended periods; safely bend, reach, and move supplies; and maintain required food-worker credentials. Schedule and Work Environment The café is open Monday through Friday from 6:00 AM to 6:00 PM and weekends from 6:30 AM to 2:00 PM.

Shift Supervisors may be scheduled before opening or after closing and must be able to respond calmly when volume, staffing, or equipment conditions change.