IT Operations Specialist

Qualifications

Required

• Manage day-to-day IT operations, including system administration, endpoint management, and user support.
• Monitor network performance, troubleshoot issues, and ensure system uptime and reliability.
• Implement and maintain security controls across devices, networks, and cloud environments.
• Support compliance initiatives and audits (e.g., FedRAMP, SOC 2, ISO 27001).
• Collaborate with cybersecurity and DevOps teams to ensure secure configurations and patch management.
• Manage IT asset inventory, procurement, and lifecycle management.
• Oversee onboarding/offboarding processes, including provisioning/deprovisioning of access and equipment.
• Administer collaboration tools (Google Workspace, Slack, Zoom, Atlassian, Jira, etc.).
• Support automation initiatives to improve IT workflows and reduce manual tasks. Maintain documentation of systems, processes, and configurations. Desired
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent work experience). - 4+ years of experience in IT operations, system administration, or cybersecurity environments.
• Strong knowledge of networking (TCP/IP, VPNs, DNS, firewalls).
• Hands-on experience with cloud environments such as AWS, Azure, or GCP.
• Familiarity with security and compliance frameworks (FedRAMP, NIST, SOC 2, ISO 27001).
• Experience with identity and access management tools (Okta, Azure AD, or similar).
• Certifications such as CompTIA Security+, Network+, CCNA, or CISSP.
• Experience working in a cybersecurity company or a SaaS-based environment.
• Familiarity with automation tools (PowerShell, Python, or Bash scripting).
• Understanding of Zero Trust principles and secure access management.
• Experience supporting hybrid cloud and containerized environments.
• Strong customer service mindset and collaborative approach
• Proficiency with endpoint management and security tools (Intune, Jamf, CrowdStrike, Sentinelone etc.).
• Excellent problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced, security-focused environment.

Benefits

• Comprehensive Medical, Dental and Vision coverage for employee and dependents,
• Nationwide provider network, 90% Employer Paid
• Life insurance 2X salary to $175K, 100% Employer Paid
• Unlimited PTO + 12 paid holidays - 401K Plan
• NextGen Employee Assistance Program, confidential service to support employees with day-to-day issues, improve work/life balance and enhance well being, 100% Employer Paid FinFit, comprehensive financial wellness tools and resources, 100% Employer Paid
• Working Advantage, exclusive travel and entertainment discounts, 100% Employer Paid