Patient Service Representative Float

Job Title: Patient Service Representative I - Float

Reports To: Health Center Administrator

Job Summary

Assists Patients, Lead Patient Service Representative, and the Health Center Management (HCM) team in the performance of a broad range of administrative duties.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.

Essential Job Duties:

· Clinical Administrative Duties.

· Provides PSR coverage needed, at any location, on short notice.

· Schedules and confirms patient appointments.

· Provides and facilitates the completion of necessary patient forms.

· Verifies medical or dental insurance coverage and eligibility.

· Assists patients with presumptive applications for Sliding Fee Discount Program.

· Verifies patient demographic information.

· Informs patients of account balances and takes payments over the counter.

· Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party.

· Takes and documents messages as appropriate.

· Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients.

· Greets, interacts with, and assists patients and staff in a professional manner.

· Checks in patients on location.

· Performs records scanning and other lead duties if hired at a center with no lead PSR. Will be designated by HCA.

· Works assigned weekends as required.

· Cleans lobby, restrooms and other patient areas with proper cleaning supplies while using proper Personal Protective Equipment (PPE).

· Follows current CDC guidance in accordance to CCHCI directives for screening all patients and visitors upon entry as necessary.

· Uses and educates patients and visitors on the proper Personal Protective Equipment (PPE) as required.

· Additional Dental Administrative Duties.

· Places all necessary recall plans for patients.

· Calls patients from recall plan reports and schedules patients' appointments according to recall.

· Verifies patient treatment plans, patient instructions, and summary reports.

· Verifies dental deductible.

· Together with the patient, provider and/ or other members of the dental care team assists with estimates for treatment plans for the patient and reviews with patients.

Additional Administrative Duties if Assigned to Mobile Dental Units.

· Ensures accuracy of provider schedules.

· Verifies chart guard access and prints documents as needed.

· Posts payments and facilitates bank deposits.

· Runs encounter co-pay report as requested.

· Runs and acts on reports as requested.

· Maintains cleanliness of the mobile dental units, discards trash.

Required Minimum Qualifications - Education, Experience, Certificates & Licenses:

· High School Diploma or GED.

· 6 months of experience in customer service or office support.

· Driver's License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid.

· A valid Fingerprint Clearance Card required.

Preferred Qualifications

• Education, Experience, Certificates & Licenses:

· Experience in a healthcare setting preferred.

Required Language Skills:

· Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.

· Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.

· Ability to comprehend and understand limited medical terminology.

Physical Requirements:

· Ability to occasionally exert enough force to move objects weighing up to 10 pounds.

· Ability to continuously remain in a stationary position.

· Ability to constantly move about inside the workplace to assist patients, access files, and operate office or medical equipment, etc.

· Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery.

· Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.

· Ability to discern the nature of sounds at a normal spoken volume.

Other Required Knowledge, Skills, and Abilities:

· Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.

· Ability to compute rate, ratio, and percentage.

· Ability to gather data in an organized fashion from varied sources.

· Ability to take direction and perform assignments accordingly.

· Ability to deal with challenges involving one or more variables in routine situations.

· Knowledge of prepaid health plans and community health centers preferred.

· Ability to comprehend and understand insurance co-pays.

· Knowledge of HIPAA rules and regulations.

· Computer literacy required.

· Knowledge of Electronic Health Records preferred.

· Ability to provide excellent customer service by mail, telephone, and in-person.

Work Environment & Conditions:

· Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.

· Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.

· If hired for a float position, the position requires frequent travel to any health center as needed.