IT Support Technician

Job Details: Job Location: Nashoba Learning Group Billerica

• Billerica, MA, Salary Range: $57000.00 - $75000.00Salary/year, About Us Nashoba Learning Group (NLG) is a mission-driven nonprofit organization supporting children, adolescents, and adults with Autism Spectrum Disorder and related needs. Our programs span Day School and Adult Services, and we work in a highly collaborative, compassionate, and interdisciplinary environment. Technology plays a critical role in how we support learners, staff, and families—from classroom instruction to training, communication, and daily operations. We value systems that are reliable, accessible, and user-friendly, and we believe strong technology support helps create calmer, more effective learning environments. We’re seeking a Technology Support Specialist who is approachable, patient, and solutions-oriented—someone who enjoys helping people, solving problems, and being present where technology is actually used. If you’re looking for a hands-on IT role with purpose, variety, and the opportunity to make a real impact each day, this may be a great fit. About the Technology Support Specialist Role The Technology Support Specialist provides hands-on technology support to staff and students to ensure reliable, effective use of hardware, software, and networked systems across the organization. Supporting a dynamic multi-platform environment of Windows endpoints, Chromebooks, i. Pads, and Android tablets, the Specialist will gain hands-on operational ownership of the organization's device ecosystem. Using Google Workspace administration, Jamf, Hexnode MDM, and automated imaging workflows, they will streamline deployments across classrooms and offices while traveling between buildings as needed to support day-to-day learning and operations. This role is an ideal next step for a school-based technology professional looking to step into broader responsibilities and direct system ownership. As an integral part of a lean, collaborative IT team, this position enjoys high visibility across the organization, varied project work, and the chance to meaningfully shape both classroom technology and school-wide operational systems. What You’ll Do As a Technology Support Specialist: Provide Tier 1-2 support for the organization Install and configure computer hardware, software, systems, printers, and scanner. Assist in maintaining and supporting computer systems, devices, and network connectivity Manage user account provisioning and access permissions across Active Directory and Google Workspace Monitor and respond quickly and effectively to service requests received through our Freshdesk portal Escalate service requests and assign to appropriate team members Provide basic support for mobile devices, desk phones, and related communication tools Track and maintain hardware inventory and manage device deployments Diagnose, repair, or coordinate replacement of technology as needed Support the rollout of new technology solutions, applications, and upgrades Travel between buildings as necessary Qualifications: Technology Support Specialist Qualifications: 1–2 years of hands-on technical support experience, preferably within a K-12 or educational environment Relevant technical certifications and/or an equivalent combination of education and practical experience Working knowledge of Google Workspace administration, Active Directory, File Server permissions, and endpoint management/MDM solutions (e.g., Jamf, Hexnode) Strong customer service, communication, and relationship-building skills, with a patient and helpful approach when supporting educators and students Proven ability to diagnose complex technical issues and see projects through to completion Collaborative, team-oriented mindset with the ability to manage competing priorities in a fast-paced school environment Physical ability to move, set up, and deploy IT equipment (such as computer carts, displays, and endpoints) across classrooms and buildings Flexibility for occasional scheduled maintenance windows or off-hours support during key closure periods Maintain required certifications and participate/complete all assigned trainings, including: CPR, First Aid, SOLVE Required training courses will be provided by NLG. The CPR certification and SOLVE introductory course (16–20 hours) is completed during orientation, followed by annual refresher training. Satisfactory results for new hire and recurring background and CORI checks. Valid driver’s license in good standing. Why You’ll Love The Technology Support Specialist Role Hands-on, people-facing IT work in a meaningful, mission-driven environment Broad exposure to systems and technologies in a small, collaborative IT team Opportunities to grow your skills and take on new challenges A role where your work directly supports learning, staff success, and daily operations The salary range listed above has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions Job Type: Full-time Benefits: Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Experience: technology or technical support: 2 years (Preferred) License/Certification: Driver's License (Required) Work Location: In person