Service Specialist

As a Service Specialist , you will play a crucial role in efficiently managing the schedules and resources of our deployment team. Dynamic work environment requires a good coordination and administrative skills to enhance operational efficiency. This will directly contribute to the success of our service delivery and customer satisfaction.

Roles & Responsibilities: Provide shared support to Service Sales & Operations team Handle customer’s enquiries via phone call and emails in his/her assigned territory Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations. Effectively schedule on customer work orders until closure for Service Engineers, and ensuring smooth field support operations, to meet KPI.

Monitor and follow up customer payments, if any Key Competencies: Ability to excel in a dynamic setting with organizational and coordination skills Excellent communication skills to enable interaction with internal and external customers effectively. Good knowledge and application of Microsoft Excel Qualification: NITEC/Diploma in business administration or equivalent Previous experience in an admin or coordination role is a plus.

Candidate without prior relevant working experience is welcome as on-the-job training will be provided.