Service Desk Engineer (L1) - Japanese - N

We are looking for Service Desk Engineer (L1)

• Japanese (Speaking, writing, Reading) with 8+ years of experience.

Requirements

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process. Provide accurate information on IT products or services. Respond to email messages for customers seeking help.

Record events and problems and their resolution in logs Follow-up and update customer status and information