Engineering Technician IV

EMCO Technologies is seeking an experienced Engineering Technician IV to support the NASA Johnson Space Center (JSC) in Houston, Texas. This is an exciting opportunity to leverage your experience supporting the AEGIS contract , NASA Audio-Visual (AV) Collaboration Solutions, conference room technology, end-user support, and NASA IT infrastructure.

This position will provide dedicated, on-demand technical support for International Space Station (ISS) Program-owned conference rooms as defined in the applicable Task Order. The role requires rapid response to conference room issues, meeting support, troubleshooting, and technical assistance in a fast-paced, highly visible environment supporting a VIP customer.

Responsibilities

Install, configure, support, and maintain IT and audio-visual conference room equipment for both legacy and new installations. Evaluate equipment performance and recommend appropriate maintenance activities, upgrades, and improvements. Perform technical analysis and troubleshooting of conference room software, hardware, networking, and transmission equipment using a variety of diagnostic tools.

Identify, diagnose, and resolve technical issues involving network connectivity, PC hardware and software, and conference room AV systems. Troubleshoot and support conference room technologies including: Crestron and AMX control systems Cisco networking equipment Biamp, Shure, Extron, Q-SYS, and similar AV technologies Speakers and microphones Video codecs Touch panels and room controllers Fixed and tracking cameras and associated controllers Conference room displays, projectors, and video walls Phones and other collaboration technologies Monitor data traffic and network performance to ensure reliable, high-quality audio and video transmission.

Provide a high level of customer service, professionalism, and technical support to a large VIP customer base. Perform testing, validation, and dry runs to ensure repairs, newly installed equipment, software updates, and configuration changes function properly without negatively affecting conference room operations. Perform preventative maintenance inspections and ongoing patching of conference room equipment.

Support root cause analysis (RCA) activities for conference room incidents and recurring technical issues. Resolve work orders involving network, VoIP, IT, and conference room equipment. Resolve incidents in accordance with established Service Level Agreements (SLAs). Provide ad-hoc training and technical guidance to end users and conference room operators.

Analyze technical issues and determine appropriate solutions using established procedures, technical knowledge, experience, and sound judgment. Interpret network diagrams, drawings, specifications, and equipment documentation. Ensure conference room equipment and services provide a consistent and reliable end-user experience.

Work effectively within established guidelines, policies, procedures, and processes. Collaborate with team members and other technical organizations to resolve complex issues in a dynamic environment.

Basic Qualifications

Bachelor’s degree plus 6 years of relevant experience , or Associate’s degree (AA/AS) plus 8 years of relevant experience . Relevant experience supporting conference room and collaboration technologies, including: Virtual meeting and collaboration platforms Microphones and speakers Video and audio codecs Room AV controllers Projectors and displays Phones Audio/visual calibration Video walls Amplifiers Biamp, Shure, Extron, Q-SYS, Control Professional, or similar technologies 3+ years of cable plant experience , including fiber optic, copper, and Category cabling.

3+ years of experience troubleshooting, repairing, and resolving audio-visual equipment issues. 3+ years of experience troubleshooting complex routing and switching issues. 3+ years of experience configuring and supporting switches, routers, network appliances, WAN acceleration devices, and related network infrastructure.

Ability to work on-site at NASA Johnson Space Center during normal business hours . Ability to lift and handle equipment weighing up to 50 pounds . Ability to identify different colors and standard telecommunications color codes. Ability to obtain and maintain a Public Trust clearance .

Required Skills

Intermediate to advanced troubleshooting skills with audio-visual and conference room systems. Strong knowledge of AV, IT, networking, and collaboration technologies. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Strong customer service and interpersonal skills. Demonstrated ability to interact professionally with customers, end users, and technical team members.

Ability to work effectively both independently and as part of a team. Ability to work in a fast-paced, dynamic environment while managing competing priorities. Ability to interpret network drawings, diagrams, specifications, and technical documentation. Strong attention to detail and commitment to providing a reliable end-user experience.

Work Environment This position is on-site at NASA Johnson Space Center and requires the ability to respond quickly to conference room incidents and provide real-time meeting support. The successful candidate must be comfortable working in a highly visible environment where reliability, professionalism, responsiveness, and customer service are critical.

Clearance Requirement Ability to obtain a Public Trust clearance is required.