Service Manager

Key Responsibilities

• Operational Management: ** Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment.

• Customer Satisfaction: ** Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs.

• Team Leadership: ** Hire, train, motivate, and mentor service advisors and technicians.

• Financial Performance: ** Meet or exceed departmental goals for profitability, labor sales, and service volume.

• Manufacturer Compliance: ** Adhere to Nissan warranty policies, procedures, and recall campaigns.

• Safety and Standards: ** Enforce safety regulations (OSHA) and maintain a clean, organized shop.

• Requirements

• Experience: ** Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership.

• Technical Knowledge: ** Strong understanding of automotive repair, diagnostics, and service procedures.

• Software Proficiency: ** Familiarity with dealer management systems (DMS), and scheduling tools like Xtime .

• Leadership Skills: ** Excellent communication, conflict resolution, and motivational skills.

Compensation and Benefits

• Salary: ** Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance.

• Benefits: ** Includes health insurance, 401(k), paid time off, and employee discounts on products and services.