Receptionist

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone! Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years
• Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers. Key Attributes: Warm & Welcoming Manner Has a calm, can do attitude Attention to Detail Is an excellent team player with the ability to work autonomously High Presentation Standards Excellent guest service skills Clear Communication Role & Responsibilities: To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us. To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure. To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures To achieve sales in line with company objectives To promote additional products and services within the hotel and group brand To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales. To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence. To support the reservations team with booking support. To ensure all complaints are minimized and handled professionally as in accordance with hotel policy To ensure a good working relationship with all other departments and communicate information throughout the hotel Stock replenishment of department areas Ensure daily updates are communicated throughout the hotel Follow legislation relating to job role. To ensure good working relationship with all other departments and communicate information throughout the hotel. To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid. All other duties as required