Customer Quality Engineer

Functional Competencies / Skills critical for the job

• Serve as the primary point of contact for customer quality concerns.
• Monitor CRM portals, respond to quality alerts, track Zero Km Concerns and warranty complaints.
• Through knowledge in Lithium Battery, BMS and Vehicle firmware
• Functional understanding of traction motors, Controllers, On-board chargers, DC-DC converters and Lights and Horns
• Liaise with internal teams (Design, manufacturing, engineering, supply chain) to resolve customer quality issues.
• Responsible for Root-cause analysis and Taking corrective actions for Customer complaints
• Coordinate containment and rework activities when necessary for customer concerns.
• Maintain clear documentation of all customer-related quality issues and actions.
• Track and report on customer quality metrics, such as Zero km concerns, warranty complaints and warranty cost etc.
• Analyze returned parts from customers and conduct warranty case analysis and Field visits for failure analysis
• Monitor field replacement parts availability Requirements Experience: 5-7 years Industry Preferred: EV / Automotive / Auto Ancillary Qualifications: B.E/B. Tech –Mechanical/Automobile Skills: Hands on experience in 7 QC Tools, 8D Analysis, Electrical trouble Shooting, MS Office