Manager, Airport Contracts

SUMMARY OF POSITION: Salary: $60,000 - $75,000 annually The Manager, Airport Contracts is responsible for proactively monitoring the airport lobby and porter operations at MSP International Airport. The Manager, Airport Contracts promotes customer satisfaction and exceeds quality standards for each operation. The Manager, Airport Contracts maintains superior employee relations while maintaining successful working relationships with key stakeholders.

JOB RESPONIBILITIES Accomplish department objectives by planning, managing staff and evaluating outcomes Maintain staff by recruiting, selecting, orienting, and training employees Ensure a safe and secure work environment Develop and promote work standards Responsible for care and operation of all company equipment and property Be a key contributor to the company safety program Full responsibility for delivering effective operation solutions to our customers Complete all reports required Provide support to front line employees Lead, motivate and manage staff to deliver on the service level with customers Develop personal growth opportunities Excel at operational performance Approve and develop training Resolve service issues in a timely manner with tact and diplomacy Responsible for proactively managing safety, security processes and procedures Create and maintain a positive culture by managing the performance and development of employees Attend and participate in airport meetings Build and maintain relationships with key stakeholders Understand company financial objectives Comply with company budget requirements Work to create overall company profitability Understand contract requirements and customer expectations Provide employee performance improvement plans and discipline as needed Monitor and/or conduct required training of personnel The Airport Manager may be part of the operation and assigned additional duties QUALIFICATIONS 3 to 5 years management experience College degree preferred Ability to pass a pre-employment drug screen and criminal history background check Excellent leadership, customer service skills and strong work ethic Must be able to push, pull and move items of 70 pounds and/or more on a regular basis Extensive airport operational experience Ability to work under pressure Must be flexible to work various shifts, weekends, or irregular shifts, holidays Ability to lead a team-oriented environment BENEFITS Paid Time Off Profit Sharing Free Parking 401k Life Insurance Medical, Dental and Vision Coverage, HSA Employee Assistance Program Travel benefits when requested and approved