Creative/Design Account Manager

We are looking for a Creative/Design Account Manager who is passionate about branding and package design and wants to work collaboratively in a client-focused environment. This role will manage the needs, expectations and daily communication with external customers while guiding projects through our internal creative process.

This is a role based in Japan with requirement to work onsite in Tokyo.

Key Responsibilities

Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools Support in identifying opportunities to expand our services with our current clients Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members Oversee capacity needs to help identify resources required and escalate when needed Develop and maintain a positive relationship with your creative and production colleagues Responsible for reporting productivity and profitability on the business Provide relevant and appropriate administrative needs required for the work Requirements Minimum 3-5 years of experience in Creative Design, Account Management, Client Servicing, or a similar role Has an understanding of account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope A strong understanding of consumer brands and branding Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines Strong overall project management skills, including experience working within a workflow and KPI management General knowledge of Adobe Creative Suite and other applicable creative programs Is commercially astute and able to identify growth opportunities Able to lead projects end to end with positive results and outcomes Has the desire to upskill and takes a proactive role in their development A cursory understanding of the post design/production process Language Requirements Business-level Japanese and English proficiency, both written and spoken.

Ability to communicate effectively with local and international stakeholders.