Service Now Technical Consultant

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

The Service. Now expert determines the best technical solutions and support to satisfy ESM(Enterprise service management) functional and business requirements. This position is responsible for

• Activation and configuration of Service. Now applications to meet business needs
• Development of workflows and scripts to personalize existing Service. Now applications
• Working closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
• Coach business users to create their own Services from inception to completion in order to automate and improve processes
• Assisting in the identification of best practices for development of new and existing Service. Now applications
• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms BE, ME, B.Tech, M.Tech, BCA, MCA, B.Sc, MSC 2-8 yrs