AVP Contact Center Sales

Role Overview The AVP of Enterprise CCaaS Sales will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts.

In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth.

Key Responsibilities

1. Sales Leadership & Execution Drive ARR Growth: Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory. Team Management: Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences. Deal Execution: Actively participate in major deal pursuits—engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.
2. Territory & Pipeline Strategy Go-to-Market Strategy: Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO). Cross-Functional Partner Alignment: Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities. Pipeline Governance: Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).
3. Solution Alignment & Customer Transformation Consultative CX Positioning: Guide enterprise clients through digital transformation journeys—transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions. Cross-Functional Collaboration: Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.

Qualifications

& Key Requirements Experience: 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions . Leadership Track Record: 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.

Deal Complexity: Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions. Methodology Mastery: Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision. Ecosystem Expertise: Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).

Experience with NICE and IVA solutions a must Salary - $350-$450k OTE Depends on experience