HR Service Center Assistant, HR Service Center

The HR Service Center Assistant is focused on providing timely, accurate and responsive services to faculty and staff. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service. Responsible for visitors to HR, including drop-ins and scheduled visits. Responsible for visitors to HR, including drop-ins and scheduled visits.

Provides timely, accurate, and responsive services to faculty and staff. Utilizes case and knowledge management systems to ensure integrity of data and optimal customer service. Adheres to Service Level Agreements. Resolves cases with a high level of customer-focus. Coordinates the resolution of cases that require escalation or involvement from other administrative professionals.

Responsible for the staff/faculty on-boarding and off-boarding processes, to include issuance of BU IDs, I-9 processing, establishment of usernames and Kerberos passwords, and new employee orientation. Responsible for the maintenance of HR records and compliance with HR recordkeeping regulations and best practice. Manages other duties and tasks as assigned.

Travel between the Charles River and Medical Center campuses may be required.