IT Support Technician

IT Support Technician Company: Northeast Precast Reporting To: Scott Sikora Job Type: Full-Time, Salary Schedule: Monday through Friday, 8:00 a.m.–5:00 p.m.

Pay Range

$52,000-$71,000.00 Salary, based on experience and qualifications Position Summary Northeast Precast is seeking an entry- to mid-level IT Support Technician to provide technical assistance to employees and help maintain reliable day-to-day IT operations. The ideal candidate will troubleshoot hardware, software, and network issues; install and configure computers and applications; and assist users with Windows devices, printers, email, connectivity, and other common IT needs.

This position requires strong problem-solving skills, clear communication, attention to detail, and the ability to manage multiple support requests efficiently. The successful candidate will document troubleshooting steps and resolutions, maintain accurate support records, and collaborate with the IT team to resolve more complex technical issues.

Candidates should have a working knowledge of Windows operating systems and basic networking concepts, including TCP/IP, DNS, and DHCP, as well as familiarity with network switches, Wi-Fi, and cabling. Experience with Microsoft 365 and Active Directory is preferred. Previous help-desk experience is a plus; however, candidates with relevant education, technical training, certifications, or hands-on experience who demonstrate a willingness to learn are encouraged to apply.

Key Responsibilities

1. Help Desk and Technical Support Provide technical support for hardware, software, and network-related issues. Log, track, prioritize, and resolve incoming support tickets. Triage support requests based on urgency, business impact, and established priorities. Troubleshoot Windows desktops, laptops, printers, email, and other IT equipment. Document troubleshooting procedures, solutions, and recurring technical issues. Escalate complex issues to the appropriate IT team members when necessary.
2. Hardware and Software Management Install, configure, and maintain computers, peripherals, and software applications. Perform routine maintenance and updates on PCs, printers, and servers as assigned. Maintain an accurate inventory of IT assets and equipment. Assist with hardware replacements, software upgrades, and technology refresh initiatives. Ensure IT equipment is properly configured and functioning efficiently.
3. Network Support Assist with the configuration, maintenance, and monitoring of LAN, WAN, and Wi-Fi environments. Troubleshoot network connectivity issues involving wired and wireless devices. Assist with basic network switch configuration, cabling, and connectivity testing. Help identify and resolve network performance issues and service interruptions.
4. User Accounts and Access Management Create, modify, and disable user accounts as authorized. Assist with managing permissions, security groups, and access rights. Support Microsoft 365 and Active Directory account administration, as applicable. Help ensure users have appropriate access to systems, applications, and network resources.
5. Security and Compliance Apply security patches, software updates, and approved system configurations. Assist with monitoring system alerts related to unauthorized access attempts, security events, and system failures. Follow established IT security policies and procedures. Help maintain secure, reliable, and compliant IT systems. Report potential security risks or incidents to the appropriate personnel. Experience 1-2 Years Benefits Eligible employees may receive: Medical insurance starting at approximately $26 per week Dental and vision plan options Company-paid $25,000 life insurance Voluntary accident, disability, critical illness, and hospital coverage 401(k) plan with Company match Paid holidays, vacation, and sick time Eligibility, waiting periods, employee contributions, and other terms are governed by the applicable benefit plans and Company policies. How to Apply Interested candidates are encouraged to apply online and submit a current resume highlighting their relevant experience, qualifications, and professional skills. Equal Employment Opportunity Statement Northeast Precast is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law. Northeast Precast participates in the E-Verify program to verify the employment eligibility of individuals hired to work in the United States. Pre-Employment Requirements Employment with Northeast Precast is contingent upon the successful completion of a background check, conducted in accordance with applicable federal, state, and local laws.