Contact Center Specialist I - Part-Time (Evening Shift)

Facility: Cox. Health South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1734 Contact Services Scheduled Weekly Hours: 20 Hours: 3:00 PM - 7:00 PM, M-F Work Shift: Evening Shift (United States of America) Cox. Health is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas.

The organization includes six hospitals, 5 ERs, and over 80 clinics. Cox. Health has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .

Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | Cox. Health Job Description: The Contact Center Specialist at Cox. Health is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner.

Primary responsibilities include assisting patients in locating a Cox. Health providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to Cox. Health, and other duties as assigned.

The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.Education:

• Required: High school diploma or Equivalent Experience:
• Required: 1 year customer service experience
• Preferred: 2+ year customer service experience or Call Center experience Skills:
• Outstanding written verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task Licensure/Certification/Registration:
• N/A