Customer Support Intern/Junior Executive (Japanese-English)

About Us

Pulse iD is a leading fintech organization specializing in loyalty and rewards solutions tailored for financial institutions, telecommunications providers, and non-bank entities. Leveraging cutting-edge AI analytics, hyper-personalization, and enterprise-grade technology, we empower our clients with scalable platforms that drive customer engagement and retention.

Role Overview We are currently seeking Customer Support Interns , Junior Executives , and Experienced Professionals who are proficient in Japanese to join our agile and innovative team. This opportunity is ideal for recent graduates, early-career professionals, or seasoned customer service personnel looking to contribute to a dynamic, future-focused fintech environment.

Whether you're interested in a 6-month internship , an entry-level position , or are ready to step into a senior support role , we would be delighted to hear from you. This position offers remote work flexibility , periodic in-office collaboration , and a structured path for career progression .

Key Responsibilities

Deliver high-quality email and chat support in Japanese , resolving inquiries related to our loyalty and rewards platforms in a timely, professional manner. Translation & Localization : Translate and localize content such as FAQs, user documentation, and presentation materials into Japanese , ensuring cultural relevance and linguistic accuracy.

Documentation : Contribute to the creation of polished Japanese-language documentation and internal communications. Cross-Functional Collaboration : Work closely with cross-departmental teams to address Japanese-speaking customer needs and elevate service delivery standards. Key Skills & Qualifications Language Proficiency : Fluency in Japanese (written and spoken) is essential.

Strong command of English (written and spoken) is required. Additional language skills are a plus. Customer Orientation : A positive and professional demeanor with a sincere commitment to providing outstanding customer service. Detail-Oriented : Strong attention to accuracy in translations and client communications. Excellent Communicator : Proven ability to adapt tone and messaging to diverse audiences.

Tech-Savvy : Comfortable using productivity and communication tools (e.g., Google Workspace, Microsoft Office). Team Player : Experience collaborating in multicultural, cross-functional environments. Experience Requirements Internship & Junior Roles : Open to fresh graduates and early-career candidates who meet the Japanese language criteria.

Senior Roles : Prior experience in customer service and fluency in Japanese will be strongly considered for senior-level openings.

What We Offer

Engage directly in fintech customer support, multilingual documentation, and user communication. Career Growth : High-performing interns may transition to permanent roles; clear development pathways for junior staff. Global Collaboration : Work alongside international teams and partners across financial services and telecommunications sectors.

Work-Life Balance : Enjoy the convenience of remote work, with occasional in-office engagements to foster team cohesion. Locations We Are Hiring From We are actively hiring candidates located in Sri Lanka, the Philippines, Vietnam, Thailand, and Taiwan . How to Apply If you are fluent in both Japanese

• English and committed to delivering excellent customer service, we welcome your application! Submit your resume via: https://pulse-id.breezy.hr/ We look forward to the opportunity to work with you at Pulse iD .