Resident Advisor - Housing

Position Summary

Make a meaningful difference in the lives of veterans by helping create a safe, supportive, and respectful residential environment where residents can focus on stability, personal growth, and their next chapter in life. The Resident Advisor – Veteran Housing plays an important role in the day-to-day operation of the residential program by promoting safety and security, encouraging positive decision-making, monitoring resident activities, and ensuring program guidelines are followed.

This position is ideal for someone who is dependable, compassionate, observant, and committed to serving those who have served our country.

Key Responsibilities

Monitor resident activities to ensure program guidelines are followed and residents receive appropriate support and supervision. Maintain Facility Safety and Security: Conduct routine rounds of buildings and grounds to identify safety concerns, maintain security, and support effective facility operations. Encourage Positive Decision-Making: Build respectful, professional relationships with residents and peers while encouraging responsible choices, accountability, and adherence to program expectations.

Provide Ongoing Resident Oversight: Monitor resident activity and movement, remain alert to changes in behavior, and communicate concerns to appropriate team members. Maintain Accurate Documentation: Complete timely, thorough, and accurate records using designated software and established documentation procedures. Respond to Emergencies and Incidents: Use sound judgment, de-escalation, conflict resolution, and crisis management techniques to respond appropriately to challenging situations.

Support Resident Intake: Perform routine, non-clinical intake responsibilities as needed to help ensure a smooth and organized admission process. Assist with Transportation: Operate a program vehicle to transport residents when required and authorized. Support Program Operations: Collaborate with colleagues, follow established policies and procedures, and complete other duties as assigned to support the overall success of the program.

Required Knowledge, Skills, and Abilities Strong verbal and written communication skills, including the ability to communicate respectfully with residents, coworkers, and other stakeholders. Sound judgment, problem-solving skills, and the ability to manage multiple responsibilities in a residential setting. Basic conflict resolution, de-escalation, and crisis management skills, with the ability to remain calm and professional under pressure.

Basic computer proficiency and the ability to use designated software for documentation and record keeping. Strong observation skills, reliability, and attention to detail. Ability to maintain appropriate professional boundaries, follow program protocols, and handle sensitive information responsibly. Ability to drive a program vehicle when required by the position.

Minimum Qualifications

High school diploma or equivalent. Zero to two years of relevant experience. A commitment to maintaining a safe, respectful, and supportive environment for veterans. Willingness to learn program procedures, follow established guidelines, and work collaboratively as part of a team.

Essential Functions

and Physical Demands This position requires active engagement in a residential setting and the ability to perform routine monitoring, facility rounds, resident support, documentation, and other assigned duties. Position and Mobility Requirements Frequent standing and walking, with occasional sitting. Driving as required by assigned job duties.

Rare climbing or crawling; infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling. Ability to walk up to four flights of stairs consecutively, depending on the facility location. Sensory and Communication Requirements Frequent use of near- and midrange vision, including visual accommodation.

Occasional use of far visual acuity, depth perception, and peripheral or field-of-vision awareness. Infrequent use of color vision and rare tasting or smelling. Frequent to constant verbal communication with residents, colleagues, and others. Equipment and Technology Ability to operate standard office equipment, including a computer, and use designated systems for documentation and record keeping.

Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. 1st Shift: Approx. 8:00am - 4:00pm