CIE (Community Information Exchange) Coordination Center Manager

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. Here, you'll work with passionate and committed colleagues, volunteers and community members who all have one goal - helping our neighbors. This is more than a day job. It's a mission. Come work with us!

Job Summary: The Community Information Exchange (CIE) Coordination Center Manager (indicated here as CIE CC Manager) is responsible for the day-to-day operations of the CIE Coordination Center, which works to connect clients referred to the CIE CC with Community Impact Exchange (CIE) Network Partners or 211 resources.

Position Responsibilities:

• Provides day-to-day oversight of the CIE Coordination center and Critical Medical Needs programs.
• Creates grant and contract related reports and submits them to Director or VP for approval.
• Hire, train, supervise to include scheduling and managing time off for CIE Navigators
• Monitors response times to referrals, case documentation, and case closures, ensuring team meets service levels and provides high quality customer service.
• Work with Director to develop individual and team performance metrics (including quality assurance for customer care and documentation). Track individual and team performance metrics.
• Represents programs at internal and external meetings, including but not limited to the CIE Partner Network, CIE Steering Committee, and CIE User meetings.
• Work closely with the CIE Director and CIE Community Partnership Manager to establish best practices related to Community Based Organizations (CBO's) and Healthcare Providers utilizing the CIE CC.
• Develop policies and procedures for monitoring CBO's compliance with Service Level Agreements. Monitor CIE CBO referral dashboards and assign follow-up tasks to team members.

KSA (Knowledge, Skills and Abilities):

• Associate degree or bachelor's degree (preferred) in human services, social work, or related field
• Two or more years working in a social service field with a minimum of 2 years supervisory experience
• Strong verbal, written communication, and problem solving skills
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
• Self-starter, demonstrated ability to work independently and within teams, meet deadlines, and manage project effectively prioritizing competing goals and tasks with a high level attention to detail and accuracy

We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 Flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3 year vesting schedule.

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer