Business System Support Analyst II

The Business Systems Support Analyst II position is necessary to maintain dedicated support for critical operational and financial applications, including Ulti. Pro, Kronos, Meditech, Service. Now, and other enterprise business systems. The role provides application troubleshooting, maintenance, testing, workflow improvement, vendor coordination, and end-user support.

General Objectives: Participates in the support of functional financial requirements including Enterprise Resource Planning (ERP) platforms, Business Intelligence (BI) tools, Corporate Performance Management (CPM) systems, revenue cycle management, payroll, budgeting and forecasting tools, and general ledger systems. Works closely with IT senior analysts to develop and build solutions for users/departments based on business requirements throughout the system.

Facilitates stakeholder engagement, ensuring meaningful and efficient use of business application systems across disciplines and departments. Drives system adoption, workflow improvements, and continuous optimization.

Duties and Responsibilities

Focus on patient care and safety within all business systems and application processes/systems, promptly addressing any issues that could impact business operations or patient outcomes. Align work with organizational goals by attending department meetings and contributing to process improvements. Collaborate with senior analysts to develop, build and implement solutions for users or departments based on financial requirements to improve patient care.

Provide intermediate workflow assistance, troubleshooting, maintenance, and support for financial applications. Participate in group consultation for users in areas of problem resolution and process improvement and attend user meetings as required. Stay current with the latest developments in technology and services related to IT.

Make build changes in application systems as directed and approved by team leader or supervisor, following change management processes according to IT procedures and schedules. Participate in functional testing prior to product release to ensure applications are stable and ready for production. Work alongside senior analysts in the development of product implementation plans, developing training documentation and materials, and conducting “Train the Trainer” sessions as required.

Provide timely communication to IT and Operations regarding schedule changes, daily efforts, and resolution of open issues. Act as second-tier support for application systems for users and coordinate with vendors for bug fixes/enhancements as needed. Proactively take ownership of issues and escalate to the team lead as necessary, following up to ensure issues are fully resolved.

Resolve issues professionally, promptly, and collaboratively, targeting a user satisfaction score of at least 90% on post-support surveys. Communicate system updates and changes, including ERP upgrades, downtime, and workflow modifications to stakeholders through email notifications and department briefings. Provide local stakeholder support, assisting with ERP navigation, triage, and troubleshooting to resolve issues efficiently.

Engage in continuous learning and monthly collaborative meetings to stay current with best practices. Expand financial and interdepartmental knowledge by shadowing staff in various roles, enabling more comprehensive system integration support. Serve as liaison between organizational users and IT, bridging communication between local teams and Finance Department support structures to ensure seamless issue resolution.

Support local technology integration, ensuring smooth interaction between all local business/financial systems while coordinating testing and troubleshooting. Manage the local ITSM queue, create detailed tickets, and submit change requests for efficient issue resolution. Participate as a Super User, maintaining engagement with local Super Users to drive knowledge-sharing and system adoption, aiming for quarterly knowledge-sharing sessions.

Perform other duties as assigned, adapting to evolving organizational and technological requirements. SALARY RANGE ‎$49,670.40 to $73,049.60/hour Entry salary dependent upon education, skill-set, and experience.

BENEFITS

Medical, Dental and Vision coverage including coverage for eligible dependents Employer paid basic life coverage with buy-up coverage options Flexible Spending Account (FSA) for health care and dependent care. Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.

Tuition Assistance Available Retirement Plan 401(a) Retirement Plan 403(b) plans with employer matching contributions. Employee Assistance Program Employee discount on Valley View Medical Services Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s) Free Use of Sunlight and Aspen Ski.

Co day passes, based on availability. Loan Repayment: Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! APPLICATION SUBMISSION END DATE This position will be open for a minimum of three days and until a top applicant is identified.

About Us

Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size. Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days.

Relocation and other financial assistance may apply, along with many more employee perks. At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals.