Client Services Administrator

Client Services Administrator Who We Are : At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Customer Service Administrator to be internally motivated and adaptive.

We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary

Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Duties/Responsibilities: Interacts with clients via telephone or email, to provide support and information on our services. Collects and enters requests for new or additional services. Case assignments & Service Scheduling Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

Performs client satisfaction calls. Ensures that appropriate actions are taken to resolve clients’ problems and concerns. Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments. Attends in-service training as required by regulation. Adheres to all agency administrative and clinical policies and procedures.

Performs other related duties as assigned.

Requirements

Salary starts at $18 per hour At least a year of relevant experience e. Clinical Works or similar EMR experience is required Must have experience in an office setting Onsite, Monday through Friday, from 9:00am to 5:00pm Must pass all state and federal background checks A pre-employment, post conditional job offer drug screen is required for this role Skills/Abilities: Medical scheduling experience is required Healthcare or Behavioral Healthcare experience is required Excellent communication skills including active listening Ability to multitask Service-oriented and able to resolve customer grievances Proficient computer skills with the ability to learn new software Bilingual in Spanish, Portuguese, or Creole preferred Education: Associate’s degree required; Bachelor’s degree preferred.

This is NOT an entry-level position, relevant experience is required when applying. We are open to referrals, please inquire about when speaking with your recruiter Note: This position is initially temporary with the potential to become permanent.

Benefits

will be available following 90 days of successful employment.