Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency has proudly served the community for over 16 years, building a strong reputation for trust, reliability, and exceptional service. We’re a close-knit team of six who work together to support our customers and each other, creating a positive and collaborative environment. We take pride in the work we do and the impact we have on our customers lives.

Our team is committed to providing excellent service while continuing to grow both individually and as an agency. For our team, we offer a Simple IRA, health benefits, and a strong focus on work-life balance. Our office culture is supportive, team-oriented, and growth-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to build a meaningful career while being part of a team that values collaboration and success.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.