Expert Technical Support LTSA

Responsibilities

Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA(Long Term Service Agreement) Ensure timely handling of customer inquiries, investigations, and troubleshooting activities Contribute through Root Cause Analysis, technical reporting, and continuous improvement Support product development activities and cooperate with WIDE Remote Monitoring Centers Provide Technical Customer Support and perform Technical Analysis and Troubleshooting Reporting and Documentation Product Improvement and Knowledge Development Requirements B.

Sc. or M.Sc. in Mechanical Engineering or equivalent educational background Strong experience and knowledge of 2-stroke marine engines and their operation Experience in field service activities or knowledge of WinGD products so as customer support processes are considered an advantage Experience in technical troubleshooting, performance analysis, and remote investigations Strong analytical mindset with excellent attention to detail and systematic problem-solving skills Customer-oriented approach with commitment to delivering high-quality technical support Excellent communication and collaboration skills with the ability to work independently Good knowledge of Microsoft Office applications and digital reporting tools Strong command of English, both written and spoken Passion for learning, new technologies, and continuous professional development Our Offer An opportunity to shape the sustainability and environmental impact of the shipping industry.

WinGD is on the leading edge of the technology which is shaping the future of the shipping industry A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network Award winning and extraordinary products Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking Dynamic and interactive working conditions.

WinGD offers a non-hierarchical, agile structure where input and ideas are welcome In-house technology training and professional development opportunities Application: We only consider a complet application incl. updated CV, letter of motivation, certificates and testimonials.