Shift Leader

Position Summary

The Shift Leader runs the casino location when the manager isn't there. They keep records, handle issues as they arise, complete required paperwork and reporting, and keep the location running to company standards.

Duties and Responsibilities

Recordkeeping. Write a full, detailed report on everything that happens while the manager is away. This includes customer and employee incidents and daily work procedures. Phone calls and location issues. Answer calls and handle location issues, including scheduling problems, machine problems, and emergencies. Notify supervisors immediately in an emergency.

Bad weather. Follow company procedures for hurricanes, power outages, and other severe weather. End-of-the-month reporting. Work orders (Net Facilities). Submit work orders Collections and cash handling. Mail. Send mail on the required dates Promotions. Enforce promo rules. Winners must show a valid ID, can't be a family member, and can win only one cash drawing per day.

Communication and loss prevention. Build good relationships with customers. Communicate with co-workers and help settle disagreements. Watch staff behavior to help prevent theft. Location standards. Keep the location clean, safe, and up to company standards. Make sure all machines are working. Help the manager address anything that comes up while they are away.