Sales Operations Supervisor

Job Summary

The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team.

The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs.

Duties and Responsibilities

Operational Leadership and Process Optimization Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures Drive process improvements to enhance efficiency, accuracy, and overall team performance Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution Team Development and Performance Management Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations Conduct performance evaluations and establish clear, measurable goals aligned with company objectives Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns Develop employees by encouraging a growth mindset and commitment to ongoing professional development Collaboration and Strategic Execution Partner with Sales Leaders to align Sales Operations strategies with overall business goals Support Operations Leadership in executing Wildly Important Goals and company initiatives Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations Adapt quickly to shifting priorities and guide the team effectively through change Required Behaviors & Attributes Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative.

Actively seeks opportunities to develop new skills and progress within the company. Solution Focused: Approaches challenges with a positive mindset and proactively resolves issues. Deals effectively with conflict while assuming positive intent from others. Professional Maturity: Acts as a self-starter who is respectful, transparent, and cooperative.

Maintains professionalism and accountability in all interactions. Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast-paced environment by embracing new processes and challenges. Core Skills & Experience Time Management & Ability to Prioritize: Effectively plans and executes tasks while meeting deadlines.

Demonstrates an ability to juggle multiple priorities without compromising quality. Organized: Maintains a structured approach to work, ensuring clear and systematic documentation and process management. Quality of Work & Attention to Detail: Consistently delivers thorough and accurate work that meets high standards. Critical for managing complex order processes and ensuring seamless execution.

Customer Service Oriented: Prioritizes customer satisfaction by understanding and addressing the needs of both internal teams and external clients. Demonstrates empathy, clear communication, and prompt resolution of issues. Technical Proficiency: Proficient in using industry tools such as Salesforce and Microsoft Suite (Excel, PowerPoint, Outlook, Teams), along with other relevant software for efficient order management, data analysis, and reporting.

Sales Oriented: Possesses the ability to influence decisions and negotiate effectively, even within an operational role. Demonstrates a mindset geared toward driving results and contributing to overall sales objectives. Experience Requirements One to two years of experience in Sales Operations or a similar role One to two years of leadership experience managing a team of three or more employees Experience with CRM and ERP systems required; Salesforce and Oracle E Business Suite preferred but not required Additional Notes Daily tracking of attendance, shift schedules, and breaks/lunches Primary review and approval of local timecards Monitoring general office conduct and maintaining team standards Serving as our primary point of contact and "eyes and ears" on the ground If you are a proactive leader who is committed to operational excellence, team development, and driving measurable impact within Sales Operations, we encourage you to apply.