Customer and Cargo Coordination Officer

Overview

See yourself at Wallenius Wilhelmsen . We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen! This is an Entry-Level position. The role requires both customer and cargo coordination with responsibility for:

• Coordinating cargo in order to fulfil contractual commitments and maximize customer satisfaction whilst contributing towards best tonnage utilization with optimal cargo mix and voyage results
• Ensuring customer satisfaction and commitments are met and work is carried out according to our defined processes and procedures. Job Description WHAT YOU'LL DO Cargo Coordination Develop and manage cargo allocation plans in alignment with capacity management Identify potential space challenges and pro-actively provide solutions Follow up on space availability, deliveries and waitlisted cargo Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions Monitor volume levels and provide input on optimal routing and port rotation across the trade. Guide vessel scheduling based on customer requirements Ability to foresee, identify, and initiate actions to support higher earnings Customer Coordination Act as a primary point of contact for customers on general enquiries and service follow-up. Create, update and manage bookings and related shipping information in relevant systems. Keep customers informed of booking status, shipping requirements and relevant service updates. Record, respond to and follow up on customer feedback and complaints. Monitor customer KPIs and support corrective actions where needed. Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope Key Interfaces Customers Area Sales Capacity Management Stowage Planning Port Operations Terminal Operators Job Requirements W HAT YOU'LL NEED Fluent in written, reading, and spoken English Fluency in Portuguese is preferred but not required Ability to communicate with a wide range of colleagues and customers in a multi-cultural environment Ability to build relationships and understand the needs of the customer Ability to make decisions and take responsibility Result orientated Ability to prioritize work and have a sense of urgency Deals effectively with pressure and is able to be flexible and adapt to changing circumstances Solution driven Service orientated Computer literate Ability to focus on detail and follow up where necessary Experience of customer service, preferably in a B2B industry Shipping or logistics experience ABOUT US Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics. We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future. OUR COMMITMENT TO EQUAL OPPORTUNITIES We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities. Apply today, and let’s keep the world and your career, moving together.

WHAT YOU'LL DO

Cargo Coordination Develop and manage cargo allocation plans in alignment with capacity management Identify potential space challenges and pro-actively provide solutions Follow up on space availability, deliveries and waitlisted cargo Responsible for liaison with Area Sales Teams, Port Operations and Terminal to enhance the ability to prioritize and optimize use of space allocations Play an active role in implementation and execution of customer prioritization and optimal cargo mix decisions Monitor volume levels and provide input on optimal routing and port rotation across the trade.

Guide vessel scheduling based on customer requirements Ability to foresee, identify, and initiate actions to support higher earnings Customer Coordination Act as a primary point of contact for customers on general enquiries and service follow-up. Create, update and manage bookings and related shipping information in relevant systems.

Keep customers informed of booking status, shipping requirements and relevant service updates. Record, respond to and follow up on customer feedback and complaints. Monitor customer KPIs and support corrective actions where needed. Support the maintenance of customer agreements, rate sheets and related master data where this sits within local CCC scope Key Interfaces Customers Area Sales Capacity Management Stowage Planning Port Operations Terminal Operators W HAT YOU'LL NEED Fluent in written, reading, and spoken English Fluency in Portuguese is preferred but not required Ability to communicate with a wide range of colleagues and customers in a multi-cultural environment Ability to build relationships and understand the needs of the customer Ability to make decisions and take responsibility Result orientated Ability to prioritize work and have a sense of urgency Deals effectively with pressure and is able to be flexible and adapt to changing circumstances Solution driven Service orientated Computer literate Ability to focus on detail and follow up where necessary Experience of customer service, preferably in a B2B industry Shipping or logistics experience ABOUT US Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer.

Our ambition is to lead the way in transforming shipping and logistics. We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics.

We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future. OUR COMMITMENT TO EQUAL OPPORTUNITIES We are a global group of people from diverse backgrounds and lifestyles.

Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let’s keep the world and your career, moving together.