Golf Shop Attendant

POSITION OBJECTIVE Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, and special events preparation. ESSENTIAL JOB FUNCTIONS Performs opening and closing procedures for the shop or store. Responsible for accountability of all sales and money transactions made.

Collects applicable fees from patrons as they arrive. Makes reservations and assists customers on the phone as needed. Work with team and outside staff to ensure all play is accounted for. Assists with general cleaning of the shop. Assist with creating appealing displays. Assists with quarterly physical inventories. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Maintains flexibility to take on new and different tasks as directed by the Department Manager.

Cross train to handle all racquet shop requirements. Incorporates safe work practices in job performance. Attends staff meetings. EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience REQUIREMENTS Must be able to speak, read, write English.

Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess computer skills, including, but not limited to, accounting programs, Microsoft Office. Excellent interpersonal and sales-related skills.

May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 50 lbs. occasionally, and 20 lbs regularly.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.

Must be able to change activity frequently and cope with interruptions.