Customer Service Domestic Voice Manager-BPS

Job Responsibilities

• Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.
• Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets.
• Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members.
• Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities.
• Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance.
• Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts.
• Ensure compliance with company policies, procedures, and regulatory requirements related to sales and customer interactions.
• Managing remote or distributed teams, ensuring effective communication and collaboration across multiple locations.
• Sales force automation tools usage and CRM systems to streamline processes and enhance productivity. Criteria : (Must have)
• Bachelor's degree or equivalent in a relevant field.
• Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with atleast 2 years at a Manager level
• Hands-on experience with Dialer strategies
• Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Criteria : (Desired)
• Experience in the insurance sales domain.
• Knowledge of relevant sales techniques and methodologies.