Community Case Manager

SUMMARY: Community Case Management Services will be guided by ethical principles respecting autonomy, dignity, privacy and the rights of the individual. Community Case Managers provide holistic support to clients and families, addressing social, emotional, medical, psychological, economic, and spiritual needs to ensure safe transitions between environments.

In coordination with Housing Specialists, Community Case Managers help clients maintain stable housing for at least one year, conducting regular follow-ups through data entry, phone outreach, and home visits. They assess client progress, identify needs, connect clients with resources, and support enrollment in the DCF Access Program for benefits.

DUTIES AND RESPONSIBILITIES

Assess families, including those in Emergency Housing placements, within 72 hours of admission (excluding weekends) to determine appropriate services and develop individualized service and goal plans. Provide community-based support to help families stabilize, regain independence, and transition to optimal living environments.

Maintain up-to-date case notes, goal plans, and case records; document client activities and complete required reports and statistics for Chapman Partnership. Participate in case conferences to support discharge and outplacement planning, ensuring timely housing and employment assistance or transfers to shelters. Collaborate with Housing Specialists to monitor out-placed clients monthly for up to one year through phone calls, field visits, and home visits, proactively addressing risks to housing stability.

Refer families for ongoing planning, services, and community resource connections, including DCF Access benefits. Recruit, train, and supervise volunteer mentors (former clients) to lead monthly support groups; plan and coordinate the Follow-Up Celebration. Assist clients with transportation as needed; ensure vehicles are in proper working condition and report any maintenance issues.

Participate in customer satisfaction efforts and generate productivity, performance, and monthly follow-up reports. Perform other duties and assignments as needed.

QUALIFICATIONS

Bachelor’s degree in social services, human services or related field from an accredited college or university or equivalent experience. Minimum of one (1) year practical experience as a case manager in a social services agency or equivalent supplemented by the required education. Four (4) years’ experience may substitute for the education requirement.

Valid driver license (State of Florida) and clean driving record