CRM Administrator

The CRM Administrator supports the strategic management and daily operations of the CRM system under the guidance of the Director of CRM System. Ensure the CRM system's optimal performance, reliability, and security while providing technical support and training to users. Collaborate with cross-functional teams to enhance system functionality and user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate with other teams to develop system enhancement and functionality requests to be brought up for evaluation and deployment decisions.
• Follow CRM team standard operating procedures to assist in the development of technical solutions, integration of supporting technologies, and management of the solution life cycle.
• Configure and maintain user security and privileges within the CRM system.
• Ensure accurate data maintenance by overseeing and monitoring data entry and updates, using system checks for duplicate records, and ensuring data accessibility for colleagues.
• Responsible for system maintenance, error troubleshooting, and user interface.
• Develop and provide training on core and advanced system functionality for end-users, maintaining and enhancing staff knowledge of the CRM system.
• Assist end users with the setup of campaigns and marketing collateral within the CRM system.
• Develop views and dashboards based on user's requirements.
• Work with various external vendors as needed to support the technical requirements perspective.

Requirements

• Bachelor's degree in Computer or Information Science or related field; Master's Degree preferred
• 5+ years' work experience in a project management and business analysis capacity
• Experience with Contact Relationship Management (CRM) in a university environment
• Experience in producing analysis documents and testing and development of test plans
• Experience with University management solutions preferred
• Project management experience, must be able to execute the entire project lifecycle from concept to deployment
• This is a full-time remote opportunity