Patient Care Coordinator - Front Desk

Location: Flower Mound, TX Job type: Part-time Pay: $18 - $24 per hour, based on experience Schedule: Monday and Thursday, 9:45 AM - 5:30 PM; Friday, 8:45 AM - 3:30 PM About the Role The Med Spa of Flower Mound is hiring a Patient Care Coordinator to be the first face patients see and the person who makes them feel welcomed and well cared for.

You’ll work closely with the Practice Manager and providers to keep scheduling, communication, and checkout running smoothly, and to help patients book the care their providers recommend.

Responsibilities

Greet patients and visitors and keep the front area welcoming and organized Check patients in and out accurately and efficiently Answer calls, texts, and emails promptly and professionally Schedule and confirm appointments, and share provider-approved preparation instructions Manage waitlists and help fill open appointment times Encourage patients to rebook as their providers recommend Follow up with prospective patients and patients due for return visits Document communication and next steps in Aesthetic Record and LeadAR Explain pricing, memberships, packages, promotions, rewards, financing, and practice policies Support retail sales by reinforcing provider-recommended skincare plans Process payments, apply approved discounts and memberships, and complete closing procedures Confirm contact information, forms, and consents before treatment Protect patient confidentiality and privacy Direct clinical questions and concerns to the appropriate provider Keep reception, checkout, and retail areas clean and stocked Assist with inventory counts, opening and closing checklists, team meetings, and training Qualifications High school diploma or GED At least 1 year of customer service, front desk, administrative, or patient coordination experience Strong computer skills, professional phone manner, and accurate data entry Ability to manage multiple priorities Dependable, organized, and discreet, with a service-minded approach Preferred Experience in a med spa, dermatology, plastic surgery, dental, or hospitality setting Experience with scheduling, payments, retail sales, or membership programs Familiarity with Aesthetic Record, LeadAR, EMR, or CRM systems No clinical license is required.

Physical Requirements Frequent sitting, standing, walking, and computer work. Occasional bending, reaching, and squatting, and occasional lifting of up to 25 pounds to restock supplies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.