Sportsbook Supervisor - Eldorado Scioto Downs Columbus, OH

In this role, Sportsbook Manager will have operational and financial responsibility for a defined region or territory. Your duties include providing training and development for staff, ensuring quality consistency across the region and increasing sales and profitability in your region. Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book Mentor employees to help them become better ticket writers Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors Handle escalated customer complaints/issues as needed Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Effective communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering an elevated level of customer service ADDITIONAL REQUIREMENTS Must be able to stand for extended periods of time.

Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries. This position may be exposed to a smoke-filled environment