Business Analyst / Project Manager

About This Opportunity CTI Staffing is partnering with a well-established US-based organization to find a Business Analyst / Project Manager focused on supply chain operations. The role is a remote contract based in Latin America, with Costa Rica preferred. Our client is working through enterprise supply chain projects and needs someone who can turn operational needs into clear requirements and keep delivery on track.

You will sit between business users and the ERP functional and technical teams, with a focus on order-to-cash and warehouse processes. What You’ll Do Gather and document business and functional requirements through stakeholder interviews, workshops, and process walkthroughs Map current and future-state processes for order-to-cash and warehouse operations Write user stories, functional specifications, process flows, and test scenarios Plan, track, and report on scope, timelines, risks, issues, and dependencies Facilitate meetings, status updates, and steering discussions with clients and project teams Support UAT planning, execution coordination, and defect triage Support change management and end-user readiness activities Coordinate with ERP functional consultants, developers, and client IT teams Requirements What You Bring Must-Have: Proven experience as a Business Analyst or Project Manager on enterprise projects Strong requirements gathering, documentation, and stakeholder management skills Working knowledge of supply chain operations, including order management, inventory, and warehousing Experience with SAP order-to-cash (OTC) and/or warehouse management (WM), or equivalent ERP order-to-cash and warehouse experience Strong written and verbal English Comfortable working a US Eastern or Central Time overlap schedule Proficiency with Microsoft Office and Excel, and project tracking tools such as Jira, Azure DevOps, or MS Project Based in Latin America (Costa Rica preferred, not required) Nice-to-Have: SAP certification (SD, MM, EWM, or similar), or PMP, CBAP, or CSM Experience with SAP S/4HANA implementations Nearshore or remote delivery experience with US clients Prior change management or training coordination experience Technical Environment: SAP OTC and WM (or equivalent ERP), Microsoft Office and Excel, Jira, Azure DevOps, MS Project What Success Looks Like: Requirements and process maps documented and signed off by business stakeholders Projects tracked with clear visibility on scope, risks, and dates UAT coordinated and defects triaged on schedule