Service Writer II

ESSENTIAL FUNCTIONS

•Opens work orders and segments via the DBS system •Manage work orders; this includes creating packets, component tracking, reviewing for completion, and closing •Verifies completion of service reports prior to handing off for approval •Monitors and reports on the work in process for all areas of the Service Department •Interacts with customers to obtain purchase orders and provide information •Must maintain a reliable flow of communication between the customer and all WMC personnel for work order process flow ADDITIONAL FUNCTIONS •Answers telephone and transfers calls •File and maintains records •Assists with timecard entry and reconciliation for payroll •Creates memos, letters, and spreadsheets as needed •May be involved in special projects such as capital budget or operating statement coding QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY •High school diploma or equivalent required •Minimum two years’ experience in service shop support position •Experience with work order and database applications •Proficient data entry capabilities.

•Ability to speak, read, write, and understand English •Ability to work in a team environment. •Proficient in use of a desktop computer, including Microsoft Office products, AS400 system and calculator, telephone, fax machine, copy machine and printer. •Ability to work with customers in a professional manner and develop/maintain relationships PHYSICAL/ENVIRONMENTAL REQUIREMENTS •Office environment; moderate noise level •Material and equipment directly used: Computer terminals, personal computer, calculator, telephone, fax machine, copy machine, and printers.

•Ability to walk up and down stairs. •Frequent sitting/standing for long periods using a computer •Frequent use of hands for simple grasping, pushing, pulling, and writing and typing •Overtime and varying schedules may be required •Professional dress code is required. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time with or without notice at the sole discretion of the Employer.

Wyoming Machinery Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.