Digital Services Analyst

Technical

• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
• Contribute to the Digital culture of delivering a quality customer service experience
• Support other streams within the Digital Service Desk where required, to ensure call response SLAs
• Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
• Collate and deliver information to monitor and maintain Digital reports and processes.
• Ensure adherence to Sydney Water IT policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
• Identify and implement ways to improve efficiency of Digital support processes and procedures.