Engagement Officer (Junior)

Quro Medical is a digital health company that pioneered Hospital-at-Home in Africa, using health technology and real-time data to monitor patients in their own homes. Our aim is to build the largest virtual hospital on the continent, offering world-class healthcare at much lower cost. Our Engagement team at Head Office keeps referrals and admissions moving, so patients and clinicians can rely on us.

Role Overview You will process patient referrals and medical scheme pre-authorisations, keep patient records accurate and secure, and serve as a calm, reliable point of contact for clinical teams, patients, and their families. The work is time-sensitive, and we need someone who can priorities and escalate early.

Key responsibilities

Process patient referrals and submit pre-authorisation requests to medical scheme administrators, giving priority to time-sensitive cases Follow up on approvals and outstanding requirements, and escalate delays or unresolved queries promptly Capture and maintain patient information accurately and securely, in line with POPIA Respond to written and telephonic enquiries from clinical teams, patients, families, doctors and other healthcare professionals Prepare admission documents and support daily coordination with our field teams Help compile weekly, monthly and quarterly operational reports and trackers Minimum Qualifications & Experience Matric / Grade 12. A diploma or degree in healthcare administration, health sciences or business is advantageous At least 2 years of relevant administrative experience in healthcare administration, hospital admissions, medical practice administration, medical scheme authorisations or healthcare customer service Intermediate to advanced Excel skills Clear written and verbal communication, with a compassionate telephone manner Strong attention to detail, good time management and the ability to work under pressure Advantageous: experience with pre-authorisations and time-sensitive patient coordination, and a certificate in health services administration, Excel or ICD-10 coding Employment Details Employment type: Permanent Based at our Johannesburg Head Office, supporting our regions Reports to the Regional Engagement & Operations Manager, with day-to-day guidance and training from a Senior Engagement Officer Includes rostered weekend and public holiday cover, with clear handovers and escalation support Opportunities for professional development and career growth within Quro Medical How to apply Apply through the job post on the Quro Medical website or the LinkedIn job ad, and include your CV, covering letter and qualifications. Closing date: 30 October 2026. By applying, you consent to Quro Medical processing your personal information for recruitment purposes in accordance with the Protection of Personal Information Act, 4 of 2013. Shortlisted candidates may be subject to background, qualification and professional registration verification, conducted with their consent.