VP, Client Leadership

Job Description: The Vice President, Client Leadership is responsible for leading and growing a portfolio of retail and healthcare clients while serving as a strategic partner to senior client stakeholders and internal teams. This role drives client success through strong relationship management, business leadership, integrated marketing expertise, and operational excellence.

A champion of strategic and creatively sharp work, our VP will be a true partner to clients, show a passion for the brand and category, and easily navigate a fast-paced, evolving environment. The ideal candidate brings experience leading complex client accounts, in retail and/or healthcare, building trusted executive relationships, driving business growth, and delivering integrated marketing solutions across regulated industries.

We are looking for a strategic client leader, who is equally comfortable leading client conversations, driving commercial performance, and developing high-performing teams. This person is passionate about building strong team and client relationships, bringing a forward-thinking approach to marketing, innovation, and business growth.

Key Responsibilities

Build and maintain senior-level relationships with client stakeholders. Serve as a strategic advisor on business objectives, market trends, customer and patient engagement, and industry challenges. Lead business reviews, strategic planning sessions, and executive presentations. Anticipate client needs and identify opportunities to strengthen partnerships and deliver additional value.

Business Growth & Account Management: Provide leadership for a portfolio of client accounts, including revenue, profitability, resource planning, forecasting, and overall account health. Identify and drive organic growth opportunities through integrated marketing, innovation, and consulting solutions. Partner with agency leadership on business development and growth initiatives.

Balance creativity, compliance, and business objectives in regulated and non-regulated environments. Integrated Marketing Leadership: Lead integrated programs across brand strategy, customer engagement, CRM, digital marketing, content, media, commerce, and customer experience. Collaborate with cross-functional teams to deliver connected, measurable solutions.

Ensure marketing strategies align with business goals, customer insights, and performance outcomes. Support clients in balancing short-term business priorities with long-term brand growth. Innovation & Transformation: Identify opportunities to improve marketing capabilities, workflows, and measurement approaches. Apply AI and emerging technologies to enhance operational efficiency, content development, campaign performance, and customer engagement.

Advise clients on the practical and responsible use of AI and marketing technology. Support the testing, scaling, and governance of innovative solutions while maintaining compliance, privacy, and brand standards. Team Leadership: Lead, coach, and develop account leaders and cross-functional teams. Foster a collaborative, inclusive, and high-performing work environment.

Establish clear accountability, decision-making processes, and ways of working. Contribute to agency growth, culture, and strategic initiatives.

Qualifications

Bachelor's degree and 12+ years of leadership experience in an agency, consulting, marketing, or client services environment. Five years in a senior supervisory role as an Account team leader/senior client advisor and project management expert. Able to empower, keep teams on track, and participate in professional development of staff.

Has previously experience in complex strategically rigorous corporate businesses, particularly in healthcare, pharmaceutical, or retail marketing. Knowledge of both B2B and B2C marketing strategies. Experience managing large-scale retail and/or healthcare accounts. Demonstrated success building and influencing senior client relationships.

Experience leading integrated marketing programs across multiple channels and disciplines. Strong business and financial acumen, including portfolio management, forecasting, staffing, and profitability oversight. Experience applying AI, automation, or marketing technology to improve business outcomes. Proven ability to lead organizational, technological, or business transformation initiatives.

Excellent communication, presentation, negotiation, and stakeholder management skills. Experience navigating regulated industries and compliance considerations. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams.

Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles and Detroit). Dentsu may designate other Hub offices at any time.

Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $175,000-$195,000.

Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps Location: New York Brand: Dentsu Creative Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to Applicant. Accommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.