Intake Coordinator - Billingual in Spanish

A growing home care agency is seeking an experienced Intake Coordinator to join our team! In this role, you’ll use your knowledge and expertise to help clients access the services they need, coordinate appropriate care, and make a meaningful difference in the lives of individuals and families in our community.

Responsibilities include

Serve as the primary point of contact for prospective clients and their families, providing information about Hamaspik’s services, policies, and procedures. Conduct thorough intake assessments to identify clients’ physical, emotional, and social needs and determine appropriate services and support. Gather essential client information, including medical history, medications, allergies, insurance details, and care preferences.

Collaborate with clients, families, and nursing staff to coordinate individualized care plans that reflect clients’ needs and goals. Assist existing clients with applications for additional services for which they may be eligible. Refer clients to appropriate social service agencies and community resources when needed.

Maintain accurate and up-to-date client records and documentation. Build positive relationships with clients, families, and community partners through effective communication, empathy, and consistent follow-up. Ensure compliance with applicable regulations, confidentiality requirements, and organizational policies. Participate in team meetings and training sessions to stay current on procedures and best practices.

Qualifications

Fluency in both Spanish and English is required, with strong verbal and written communication skills. Previous experience in intake, care coordination, or case management is strongly preferred, ideally in home care. Healthcare or social services experience is also valuable. Demonstrated ability to assess client needs, coordinate services, and manage intake processes.

Excellent organizational skills and attention to detail. Strong communication, customer service, and interpersonal skills. Ability to manage multiple cases, prioritize responsibilities, and follow up consistently. Proficiency in Microsoft Office and accurate recordkeeping. A compassionate, professional, and client-focused approach, with the ability to work independently and as part of a team.

Why Join Us? We offer a supportive, collaborative work environment where employees are valued and have the opportunity to make a meaningful impact supporting caregivers and patients.

Benefits

Health insurance Dental insurance Vision insurance Flexible spending account (FSA) Life insurance Paid time off (PTO) Paid holidays About us: Hamaspik Home. Care provides a variety of homecare services in the comfort of the patients’ homes. From the shores of Long Island to the Catskills Region, Hamaspik Home. Care has garnered an impressive reputation as the homecare agency of choice.

Licensed by the NYS Department of Health and accredited by the Joint Commission, Hamaspik Home. Care has become known for its legendary support and extraordinary caring. As a member of NYSHA, we are an integral part of its aim to provide health and human service assistance to all New Yorkers. #sj