Director of Physician Practices - Primary Care Partners

Responsibilities

Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.

Exercises tact and diplomacy. Maintains confidentiality in talking with patients, upholding policies, and setting an example. PTO Approval for Providers/Staff Assists with Customer complaints. Reviews financials with providers and AVP monthly. Reviews daily, monthly, quarterly insurance/billing reports Leads all Teams/Offices in Service Excellence, meeting Operational Budget Goals, and Daily Huddles.

Handles the following Human Resources tasks: Work closely with CA II with any HR issues with staff. Hire staff. Terminate staff with AVP. PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director) Oversee training of New Employees Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing.

Creates a Call Schedule with locum company and process payments. Creates Call Schedule for providers. Reviews, optimizes, and monitors all processes in office. Round on employees/waiting room as indicated by Service Excellence Report any defects/anomalies to AVP immediately. Monitor CLIA, Shred, Hazardous waste usage, equipment, license.

Set appropriate goals and discuss with AVP. Notes of appreciation to be done weekly. Expectations are each Practice Administrator to be a leader in McLeod organization. Performs other duties as assigned.

Qualifications

Basic knowledge of computer input required. Must be able to perform basic clerical functions. Comprehend medical terminology. Good spelling and number skills required. Clear, concise voice required.

Requirements

High School/Ged