Hub Coordinator - Stoke

Hub Coordinator

• Stoke Location: Stoke About Truckforce Our TruckForce service network is made up of Goodyear equity-owned hubs and independent service providers specialising in the lifecycle management of truck tyres. Goodyear tyres are the product of over 100 years of innovation and state-of-the-art technology, offering very high levels of performance and safety and is a brand that is looking for several tyre fitters to support them all the way through their career. Why This Role Matters
• Support the successful day-to-day operation of the hub.
• Help deliver excellent service and maintain strong customer relationships.
• Contribute to the performance, profitability, and efficiency of the hub.
• Play a key role in leading and developing a high-performing team. What You’ll Do
• Support the Hub Manager in achieving sales, margin, and performance targets.
• Lead and motivate the team to deliver excellent customer service and operational standards.
• Manage daily hub operations, including scheduling, inspections, breakdowns, and callouts.
• Process invoicing, resolve queries.
• Ensure compliance with health and safety standards at all times.
• Step in for the Hub Manager when needed.
• Potentially Support out of hours callouts in busy times ( If Qualified in Commercial tyre fitting) What We’re Looking For
• Experience in the automotive or commercial tyre industry is highly desirable.
• Qualified in commercial tyre fitting is highly desirable but not essential as training can be given.
• Proven ability to lead a team and deliver excellent customer service.
• Experience working with customers.
• Strong IT skills, including Excel and the ability to learn new systems
• Good numeracy and literacy skills.
• Ability to work independently, take initiative, and manage responsibilities.
• Strong communication, problem-solving, and organisational skills. Important Information:
• Full-time, permanent Hub Coordinator position within Truckforce Stoke (part of Goodyear).
• Competitive salary with bonus scheme, overtime and use of company van when available.
• Benefits include pension, life assurance and 25 days holiday, plus Bank holidays
• Opportunities for career development within a global organisation. We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.