Casemanager

Job Details: Job Location: Fayette County Community Action Agency Inc

• Uniontown, PA, Salary Range: Undisclosed, Under the Direction of Project Manager, the Housing Case Manager works with existing, new, and potential FCCAA clients to understand their individual needs. This position also provides on-going case management to individuals in need of additional support and services facilitation. Essential Job Duties and Responsibilities Serves as the primary housing assistance resource for assigned clients Determines the needs and available resources of persons seeking aid and works with them to determine what options or programs are available to them Works with individual clients to facilitate access to appropriate social services including mainstream benefits, (SNAP, TANF, Medicaid, Medicare), mental health services, drug and alcohol services, community integration services, and other appropriate resources as required based on individual need Works with clients to develop individual goals, plans and budgets and provides referrals to programs that will assist clients in achieving their plan Ensures on-going case management for clients in accordance with funder, agency and program standards and guidelines Develops and maintains relationships with community/housing resources and landlords within their assigned region. Conducts regular client follow up to determine individual progress, identify issues, and ensure needed services are being delivered Provide necessary information to Project Manager for reports Completes all state and agency required training Performs other related duties as assigned Computer Skills Intermediate MS Office skills including Word, Excel, and PowerPoint Experience using customer relations systems preferred Experience using electronic timekeeping preferred Additional Requirements Must possess a valid driver’s license and acceptable driving record Must have reliable transportation to facilitate outreach/visits Ability to successfully pass Federal and State criminal background check and State of Pennsylvania Child Abuse screening Physical Requirements Work is performed in multiple settings including client homes. Some work performed in an office setting while others require travel up to 30% to conduct home and client visits. Ability to sit or stand for prolonged periods of time required. Some light lifting, carrying, pushing, or pulling are required to carry visiting materials and perform basic office functions. Ability to climb stairs to enter client apartments and homes required. Requires manual dexterity to use a keyboard and enter client/business information.

Qualifications

Bachelor’s Degree in Human Services related field Three or more years in a customer service role required Experience in social service case management preferred Experience in case documentation and file maintenance preferred Ability to establish and maintain rapport and cooperation with clients Ability to protect client confidentiality in accordance with applicable regulations Ability to communicate with clients who may have learning disabilities or barriers to understanding Ability to communicate well via telephone Ability to plan and organize daily work Ability to listen and understand information and ideas presented verbally or in writing